Privacy Policy

Last Updated: 19 April 2023

DEREK COOPER (TRANSPORT) LIMITED respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website, contact us or use our services.

Company Details

DEREK COOPER (TRANSPORT) LIMITED
The Haulage Yard
Newmarket Road
Risby
Bury St Edmunds
Suffolk
IP28 6RJ

Email: privacy@derekcoopertransport.co.uk

For the purpose of data protection law, DEREK COOPER (TRANSPORT) LIMITED is the data controller responsible for your personal data.

Information We Collect

We may collect and process the following types of personal information:

• Name and contact details including email address and telephone number
• Company information where relevant
• Delivery and collection details
• Billing and payment information
• Communication records when you contact us
• Website usage data through cookies

We only collect information that is necessary to provide our services or respond to enquiries.

How We Use Your Information

We use your personal data to:

• Provide haulage and transport services
• Respond to enquiries and provide quotations
• Manage contracts and customer relationships
• Process payments and maintain financial records
• Improve our website and services
• Comply with legal and regulatory obligations

We will only use your personal data where we have a lawful basis to do so, including contract performance, legal obligation or legitimate business interests.

Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties where necessary, including:

• Professional advisers such as accountants and legal advisers
• IT and website service providers
• Regulatory authorities where required by law

All third parties are required to respect the security of your data and process it in accordance with the law.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Access to personal data is limited to those employees and partners who require it for legitimate business purposes.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request erasure of your personal data where appropriate
• Object to processing in certain circumstances
• Request restriction of processing
• Request transfer of your data

To exercise any of these rights, please contact us at privacy@derekcoopertransport.co.uk.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office in the United Kingdom.

Our website may use cookies to improve user experience and monitor website performance. You can control cookie settings through your browser preferences.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

privacy@derekcoopertransport.co.uk

DEREK COOPER (TRANSPORT) LIMITED
The Haulage Yard
Newmarket Road
Risby
Bury St Edmunds
Suffolk
IP28 6RJ